At Huchmell Global Ltd., we are committed to ensuring customer satisfaction. Our Refund Policy is designed in accordance with Canadian binding laws for business dealings to provide you with clear and fair options if you are not completely satisfied with your purchase. Please read this policy carefully to understand your rights and obligations.
1. Refund Eligibility
1.1. Time Frame
You may request a refund for eligible products within 30 days from the date of delivery. Requests made after this period will not be considered.
1.2. Condition of Products
To qualify for a refund, products must be returned in their original condition, unused, and in the original packaging. Products that have been used, altered, or damaged are not eligible for a refund.
1.3. Non-Refundable Items
Certain items are non-refundable, including:
- Perishable goods (e.g., food items with a short shelf life)
- Custom or personalized products
- Items marked as final sale
- Gift cards
2. Refund Process
2.1. Initiating a Refund
To initiate a refund, please contact our customer service team at [Your Contact Email] or [Your Contact Phone Number] with the following information:
- Your order number
- A detailed reason for the refund request
- Photos of the product, if it was damaged or defective
2.2. Return Authorization
Upon approval of your refund request, you will receive a Return Authorization (RA) number and detailed instructions on how to return the product. Do not return any products without an RA number, as they will not be accepted.
2.3. Shipping the Return
You are responsible for the cost of return shipping unless the product was damaged or defective upon delivery. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns. Include the RA number and a copy of the original invoice in the return package.
3. Refund Approval and Processing
3.1. Inspection and Approval
Once we receive your returned product, we will inspect it to ensure it meets the refund eligibility criteria. If your return is approved, we will process your refund.
3.2. Refund Method
Refunds will be issued to the original payment method within 10 business days of receiving and approving your return. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
3.3. Restocking Fees
A restocking fee of up to 15% of the product’s price may apply for returns that are not due to defects or damage.
4. Damaged or Defective Products
4.1. Reporting Issues
If you receive a damaged or defective product, please contact our customer service team within 7 days of delivery with your order number, a description of the issue, and photos of the damage or defect.
4.2. Resolution
We will work with you to resolve the issue, which may include issuing a refund, sending a replacement product, or providing a store credit.
5. Exclusions and Limitations
5.1. Force Majeure
Huchmell Global Ltd. is not liable for any refunds or compensation for delays or failures in performance resulting from acts of nature, governmental actions, or other events beyond our reasonable control.
6. Legal Compliance
This Refund Policy is governed by and construed in accordance with the laws of the Province of Alberta, Canada, and applicable Canadian federal laws. Any disputes arising out of or relating to this Refund Policy shall be resolved in the provincial or federal courts located in Alberta, Canada.
7. Contact Us
If you have any questions or need further assistance with your refund, please contact our customer service team at:
Huchmell Global Ltd.
Address: 6815 8th Street 2nd Floor, Suite 290 T2T 7H7 Calgary, Alberta
Email: info@huchmell.com
Phone:+1 825-488-3685
Thank you for choosing Huchmell Global Ltd. We value your business and are committed to providing you with high-quality products and excellent service.