Return Policy

At Huchmell Global Foods Ltd.., we strive to ensure that our customers and partners are satisfied with their purchases. If for any reason you are not completely happy with your order, our Returns Policy outlines the process for returning products, receiving refunds, and handling any issues that may arise.

1. Return Eligibility

1.1. Time Frame

You may return eligible products within 30 days from the date of delivery. Any returns requested after this period will not be accepted.

1.2. Condition of Products

To be eligible for a return, products must be in their original condition, unused, and in the original packaging. Products that have been used, altered, or damaged will not be accepted.

1.3. Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food items with a short shelf life)
  • Custom or personalized products
  • Items marked as final sale
  • Gift cards

2. Return Process

2.1. Initiating a Return

To initiate a return, please contact our customer service team at [Your Contact Email] or [Your Contact Phone Number] with the following information:

  • Your order number
  • A detailed description of the reason for the return
  • Photos of the product, if it was damaged or defective

2.2. Return Authorization

Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the product. Do not return any products without an RA number, as they will not be accepted.

2.3. Shipping the Return

You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns. Include the RA number and a copy of the original invoice in the return package.

3. Refunds

3.1. Inspection and Approval

Once we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria. If your return is approved, we will process your refund.

3.2. Refund Method

Refunds will be issued to the original payment method within 10 business days of receiving and approving your return. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

3.3. Restocking Fees

A restocking fee of up to 15% of the product’s price may apply for returns that are not due to defects or damage.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to return the original product and place a new order for the desired product.

5. Damaged or Defective Products

5.1. Reporting Issues

If you receive a damaged or defective product, please contact our customer service team within 7 days of delivery with your order number, a description of the issue, and photos of the damage or defect.

5.2. Resolution

We will work with you to resolve the issue, which may include issuing a refund, sending a replacement product, or providing a store credit.

6. International Returns

For international returns, the customer is responsible for all shipping costs, duties, and taxes associated with returning the product. Please contact our customer service team for specific instructions on international returns.

7. Contact Us

If you have any questions or need further assistance with your return, please contact our customer service team at:

Huchmell Global Foods Ltd..
A

Address: 6815 8th Street 2nd Floor, Suite 290, T2T 7H7 Calgary, Alberta
Email: info@huchmell.com
Phone:+1 825-488-3685

Thank you for choosing Huchmell Global Foods Ltd.. We value your business and are committed to providing you with high-quality products and excellent service.

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